Rb26 Privacy Policy — User Information Protection
This document explains how rb26 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026
Types of Information We Collect
When you register and use the rb26 platform, we collect several categories of information to keep our services running smoothly and securely. This information is collected directly from you or automatically as you use the platform.
Account & Identity Information
This includes your full name, date of birth, identification card or passport number, email address, phone number, and residential address. This information is required to create a valid account and verify your identity in accordance with compliance requirements.
Financial & Payment Information
We record transaction details conducted in MYR (RM), including deposit and withdrawal history, payment methods used such as eWallet and FPX, and transaction reference numbers. We do not store your full card number — this sensitive information is processed through licensed third-party payment providers.
Device & Browser Information
Our platform automatically records your device type, operating system, browser type, IP address, time zone, and the pages you visit within the platform. This data is used to ensure proper display on your device and to detect suspicious activity.
Cookies & Usage Data
Rb26 uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and understand how users interact with the platform. You can manage cookie settings through your browser preferences; however, disabling certain cookies may affect platform functionality.
How We Use This Information
Rb26 uses the information collected for the following purposes, all of which are directly related to delivering our platform services to you:
- Creating and managing your user account securely
- Processing deposit and withdrawal transactions in MYR
- Verifying user identity in accordance with platform compliance and security requirements
- Detecting and preventing fraud, unauthorised access, and account misuse
- Providing effective customer support whenever you reach out to us
- Sending important notifications relating to your account and transactions
- Improving platform functionality and user experience based on usage patterns
- Complying with applicable legal and regulatory obligations
Rb26 does not use your personal information for third-party advertising purposes, nor does it sell your data to any external party.
Data Storage, Security & Information Sharing
How We Protect Your Data
Rb26 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and rb26's servers is encrypted using industry-standard security protocols.
Account and transaction information is stored in a secure server environment with strict access controls. Only authorised personnel have access to user data, and they are bound by confidentiality obligations.
Data Retention Period
Rb26 retains your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When your account is closed, your data will be kept for the minimum period required by legal obligations before being securely deleted.
Sharing with Third Parties
Rb26 does not sell or rent your personal information to third parties. However, we may share necessary information with the following parties under certain circumstances:
- Licensed payment processors and financial institutions to process your transactions
- Law enforcement authorities or regulatory bodies when required by law
- Technical service providers that support platform operations, subject to strict confidentiality agreements
Any data sharing is carried out only to the extent necessary and is subject to appropriate safeguards.
Your Rights as a User
As a registered rb26 platform user, you have certain rights regarding your personal information. rb26 respects and facilitates the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Submit your request through the customer support channels available on the platform.
If your personal information is inaccurate or incomplete, you may request that we correct or update it. Some information can be updated directly through your account settings.
You may request the deletion of your account and personal information, subject to legal retention requirements. Deletion requests are processed within a reasonable timeframe once all obligations have been fulfilled.
To exercise any of the above rights, contact the rb26 customer support team through the channels provided on the platform. We will respond to your request within a reasonable timeframe and keep you informed of the action taken.
Policy Changes and How to Contact Us
Privacy Policy Updates
Rb26 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When material changes are made, we will notify users via in-platform notifications or through their registered email address.
The effective date shown at the top of this document indicates the current version of this policy. Continued use of the rb26 platform after any changes are published will be considered your acceptance of the updated policy.
Privacy Enquiries
If you have any questions, concerns, or complaints about how rb26 handles your personal information, please reach out to our customer support team through the channels available on the platform. You can also contact us by email at: [email protected]
We are committed to taking every privacy enquiry seriously and will endeavour to provide a satisfactory response within seven business days. For general questions about the platform, do also check our FAQ of ours, which covers a range of topics including account security and payment information.
Your Data Security is Our Priority
Rb26 is built on a foundation of user trust. Sign up with confidence or log in to your existing account today.